Q. How long will my child need to use the UCanPoopToo program?
A. Every child is different. The core UCanPoopToo program can be completed in as little as six weeks, but research shows that continued use of the program beyond that initial period helps significantly to maintain improvements and prevent relapses, which are more likely to happen when routines change (e.g. going on vacation or starting school). The researchers who created UCanPoopToo recommend that children continue to keep their “poop diaries” and take other daily actions for at least six months after they stop having accidents to reduce the likelihood of relapse. They also recommend that you not taper the use of your child’s medicines until you have had three to six months of no accidents and regular, painless poops. Ongoing use of the UCanPoopToo program offers an easy, interactive and effective way to maintain diaries, review medication information and instructions, and access educational modules dealing with topics such as relapse, managing changes in routine, and tapering the use of medicines at the appropriate time.
Q. Are my payments secure?
A. Payments are processed in a secure environment by FastSpring (fastspring.com), a trusted reseller of UCanPoopToo, and a VeriSign secure provider.
Q. How do I purchase UCanPoopToo and get started?
A. Click the “Sign Up Now” button and select your preferred subscription payment option. Once we’ve verified your order, you’ll receive a Welcome Email WITHIN ONE BUSINESS DAY that includes your unique Login/User ID and password. Using the information provided in the Welcome Email, log in and click the How to Use Tutorial located at the bottom of the page to get started.
Q. What are the system requirements to use UCanPoopToo?
A. •Operating System: Windows XP+ or Mac OS X 10.4+
•Browser: Internet Explorer 8.0+, Firefox 4+, Safari 5.0+, or Google Chrome 7.0+
•Flash Player: Adobe Flash Player 8+
•Broadband connection (1 Mbps or higher) preferable
Q. I forgot my Login/User Id or password. What can I do?
A. If you have forgotten your login or password, click on the “Forgot Password” link on the login page, then enter your email address and your login and password information will be sent to you.
Q. Can I change my login/user Id and password?
A. Your login Id and password have been automatically generated by the UCanPoopToo program and cannot be changed. If you forget them, click on the “Forgot Password” link on the login page, then enter your email address, and your login and password information will be sent to you.
Q. How can I contact the UCanPoopToo team?
A. For product questions, log in and Contact Us > Product Support. For sales questions, send an email to Sales@UCanPoopToo.com.
Q. What scientific research has been conducted regarding the effectiveness of UCanPoopToo?
A. Doctors at the University of Virginia have conducted two clinical trials with the UCanPoopToo program, and are currently conducting a third. For additional information about these clinical trials and the published results, please click the following link: (published research)
Q. What information can I provide to my pediatrician or other clinician regarding your program?
A. The Our Program section of the UCanPoopToo website contains general information about the program and a page with specific information for your doctor. You may want to print the “UCanPoopToo: Letter to Doctor” that is linked to this page and provide it to your doctor. In addition, your doctor can access information regarding the clinical research conducted using UCanPoopToo under the Scientific Research section of our website.
Q. Is this program for me or for my child?
A. You and your child should use UCanPoopToo together. It is important that your child uses the program to learn the underlying causes of encopresis and to retrain his or her body to recognize when to poop. That is why UCanPoopToo is designed in a fun, child-friendly manner – research study statistics show that 85% of children found the program enjoyable. Your involvement and supervision are also necessary.
Q. Does UCanPoopToo work on iPad or iPhone?
A. Not at this time, as the system requirements include Flash.
